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Building automation workflows

Building automation workflows

Patterns for welcome series, nurture, and re-engagement.

Welcome series (3-email pattern)

  1. Trigger: Subscribes to list
  2. Send: Welcome email (immediate)
  3. Wait: 2 days
  4. Send: Product tips email
  5. Wait: 5 days
  6. Send: Case study or offer

Engagement follow-up

  1. Trigger: Clicked link in campaign X
  2. Add tag: interested-product-a
  3. Wait: 1 day
  4. Send: Deep-dive email with CTA

Re-engagement

  1. Trigger: Tag inactive-90d added by segment export or external job
  2. Condition: Opened any email in last 30 days?
    • No → Send win-back offer
    • Yes → Remove tag, exit

Tips

  • Keep the first email valuable—avoid delaying confirmation content when using double opt-in
  • Use conditions instead of many separate automations when paths share a trigger
  • Monitor automation email stats like campaigns; pause underperforming steps