Answers to common pre-sales questions about trials, deliverability, billing, and your data.
What is included in the free trial?▼
The free trial gives you 14 days of full access with up to 50 email sends to a list of up to 50 contacts. No credit card is required to start.
How does Mailivate pricing work after the trial?▼
Paid plans are based on the number of contacts in your account. You choose a tier (Startup, Growth, or Enterprise), select your contact range, and pay a monthly subscription that includes a generous send allowance calculated from your contact count.
Can I cancel or change my plan anytime?▼
Yes. There are no long-term contracts. You can cancel anytime from your account billing settings. If your audience grows or shrinks, you can move to a different contact tier that fits your needs.
How do you handle email deliverability?▼
Mailivate sends through reputable mail infrastructure with authentication best practices (SPF, DKIM, and custom sending domains on paid plans). We monitor bounces and complaints to protect sender reputation and provide guidance when list hygiene needs attention.
Do I own my subscriber data?▼
Yes. You retain full ownership of the lists, campaigns, and content you upload. Mailivate processes your data only to provide the service. You can export your audience at any time from the app.
Where is my data stored and who can access it?▼
Your account data is stored securely and accessed only by authorized systems and personnel required to operate the platform. See our Privacy Policy for details on retention, subprocessors, and your rights.
What payment methods do you accept?▼
Subscriptions are processed securely through Stripe. We accept major credit and debit cards supported by Stripe in your region.
Still have questions?▼
Reach our team at support@mailivate.com and we will get back to you as soon as possible.