Mailivate collects a few workspace details during signup. Two of them also block campaign sending if they are missing.
Email verification
We send an 8-digit code to confirm you own the account. Until you verify:
- You cannot open the dashboard
- Password resets and billing notices cannot be trusted
If the code does not arrive, use Resend verification code.
Business name
Your business name is the default sender name on campaigns and some system mail. Use the name recipients will recognize.
Business address (required to send campaigns)
We store your organization's mailing address for:
- Compliance — CAN-SPAM and similar laws require a physical postal address in marketing email.
- Billing — invoices and tax documents on paid plans.
A complete address is required before a live campaign send. If you see “Add your business address in workspace settings,” fill in street, city, region, postal code, and country, then try again.
Trial users can explore the app first, but they cannot send a campaign until the address is complete.
What happens next
- Verify sending domains.
- Request account approval before live campaign, automation, or transactional sends.
- Follow Quick start.